Frequently Asked Questions (FAQ)

Welcome to the Sleepelle FAQ page. We’re here to answer your questions and ensure you have the best shopping experience. If you need additional help, please don’t hesitate to contact us.

Question #1: How long will it take to receive my order?

Answer: Our estimated delivery times within the United Kingdom are:

• Handling time: 1–2 business days
• Transit time: 6–8 business days
• Estimated delivery time: 7–10 business days

For more details, please refer to our Shipping Policy.

Question #2: Do you offer free shipping?

Answer: Yes! Sleepelle offers free shipping on all orders within the United Kingdom. Learn more on our Shipping Policy page.

Question #3: Where is Sleepelle located?

Answer: Sleepelle is a UK-based bedding and comfort goods brand. Our business address is located in London, and we proudly ship throughout the United Kingdom.

Question #4: What if I receive a defective product?

Answer: If you receive a defective or incorrect item, we will replace it at no cost. Please contact us and return the item within 30 days. For more details, visit our Return & Refund Policy.

Question #5: Can I cancel my order after it’s placed?

Answer: Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact us immediately.

Question #6: What is your return policy?

Answer: We offer a simple and hassle-free return process. For complete details, please see our Return Policy.

Question #7: When will I get my refund after returning a product?

Answer: Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within up to 7 business days, depending on your bank or payment provider. See our Refund Policy for more details.

Question #8: Do you offer any warranties or guarantees?

Answer: Yes, we provide a 30-day warranty on all purchases. Details are available in our Return Policy.

Question #9: How can I contact customer support?

Answer: You can reach us through the Contact Us page or by emailing us at support@sleepelle.com.

Question #10: Do you ship internationally?

Answer: No, Sleepelle currently ships exclusively within the United Kingdom.

Question #11: Do you have a physical store location?

Answer: We are an online-only store, which allows us to offer excellent pricing and a wide selection of products.

Question #12: Can I place a bulk order for my business or organization?

Answer: Yes! We accept bulk orders. Please contact our customer support team for more information.

Question #13: What is the process for exchanging a product?

Answer: For exchange procedures, please visit our Return & Refund Policy.

Question #14: How can I track my order?

Answer: You can track your order on our Track Order page. Once your order ships, we will send you a tracking number via email.

Contact Information

Store Name: Sleepelle
Address: 60 Tiverton Rd, London, N15 6RR, UK
Email: support@sleepelle.com
Phone: +44 7848 145535
Customer Service Hours: Monday – Friday: 9:00 AM – 5:00 PM (UK Time)
We do our best to reply within 1–2 business days.